From opening an account to making a withdrawal, the fb bajji Help Center is here to support you every step of the way.
Popular: Mobile Pay Deposit · Password Reset · Withdrawal Time
Choose a category — find answers to your questions faster
Everything you need to know about creating a new account, verification, and updating your profile.
12 GuidesResolve transaction issues with Mobile Pay, Nagad, Rocket, and bank transfers.
15 GuidesA guide to game rules, how to place bets, and understanding results.
10 GuidesFull terms and conditions for the welcome bonus, cashback, and referral offers.
8 GuidesHow to reset your password, enable two-step login, and keep your account secure.
7 GuidesDownload, install, and troubleshoot the Android and iOS apps.
6 GuidesInformation about the VIP program, loyalty points, and special rewards.
5 GuidesOur guidelines on setting limits, self-exclusion, and safe gaming.
4 GuidesThese are the topics our members ask about most
Step-by-step registration guide — from mobile number to verification
Sending to the correct number, providing a reference number, and checking your balance
How to reset your password via mobile OTP or email
Processing time details for Mobile Pay, Nagad, and bank transfers
How to qualify for and claim the 200% bonus on your first deposit
Reasons for account suspension and steps to recover your account
Our Help Center is here to make your journey with fb bajji smooth from the moment you join. Whether you're having trouble signing up or running into a deposit issue, you can reach us through three different channels at any time.
Answers to most common questions are available in our help articles and FAQ section — no login required.
If you can't find an answer, click the chat icon at the bottom of the screen. Our team typically responds within 3 minutes on average.
For complex matters or if you need to send documents, reach out via email or our official Telegram channel. You'll receive a response within 24 hours.
Whatever the issue, we're always ready to help — reach out through whichever channel you prefer
The fastest way to get a response. Start a chat from any page on the site.
Join our official Telegram channel and chat directly with the support team.
For complex issues or to send screenshots, reach us by email. You can typically expect a reply within 24 hours.
Message us on WhatsApp and describe your issue in Bengali — quick and easy.
After joining fb bajji, many members get stuck on small things. Most of these issues are actually easy to fix — you just need to know where to look.
The most common issue during registration is not receiving the OTP, usually due to an incorrect mobile number or a network problem. If the OTP doesn't arrive within 5 minutes, refresh the page and try again. If that doesn't work, reach out via live chat.
For deposit issues, the most important thing is to save your transaction ID or reference number. Don't delete the confirmation SMS you receive after sending via Mobile Pay or Nagad. If something goes wrong, sharing that number with support will help us resolve it faster.
For withdrawals, keep in mind that account verification may be required the first time you make a large withdrawal. This is a one-time process — you won't need to do it again after that. Please be patient if it takes a little time; fb bajji never holds back your winnings.
Bonus confusion is common. Welcome bonuses and cashback offers typically come with wagering requirements — meaning you can't withdraw bonus funds directly. The amount must be wagered a certain number of times before it moves to your main balance. Each bonus has its own terms, so read the details before claiming.
Questions members ask most often
Our support team is available 24/7. Message us on fb bajji's live chat right now — we respond in just 3 minutes on average.
Email: support@fbbajji.net · Responsible Gaming